Store Policy
Customer Care
At The Artful Etcher Shop, we take pride in delivering high-quality, custom-etched drinkware and personalized products with exceptional attention to detail. Your satisfaction is our top priority, and we are committed to providing friendly, reliable, and responsive customer service.
How We Can Help
Whether you have questions about an order, need assistance with a custom design, or want to request expedited shipping, our team is here to help every step of the way.
We’re happy to assist with:
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Order inquiries and status updates
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Custom engraving requests and design approvals
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Bulk and wholesale orders
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Expedited shipping arrangements
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Product care and handling instructions
Custom Orders
Because each item is custom-made, we work closely with you to ensure your design meets your expectations. Once production begins, custom orders cannot be changed or canceled, so we encourage you to review all details carefully before approving your design.
Our Commitment to Quality
Every piece we create goes through extra preparation and finishing steps to ensure deep, clean, and long-lasting etching. If your order arrives with any issues, please contact us within 48 hours of delivery so we can make it right.
Contact Us
For assistance, please reach out through our website contact form or email us directly at [your email]. We respond to most inquiries within 1 business day.
Thank you for choosing The Artful Etcher Shop — we truly appreciate your business and look forward to creating something special for you.
Privacy & Safety
At The Artful Etcher Shop, your privacy and security are extremely important to us. We are committed to protecting your personal information and ensuring a safe, secure shopping experience.
Information We Collect
When you place an order or contact us, we may collect the following information:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Order and customization details
This information is used solely to process your order, communicate with you, and provide customer support.
Payment Security
All payments are processed through secure, encrypted payment gateways. The Artful Etcher Shop does not store or have access to your full credit card or banking information.
Data Protection
We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. Your information is never sold, rented, or shared with third parties for marketing purposes.
Custom Design Safety
For custom engraving orders, customers are responsible for ensuring they have the rights to use any logos, badges, or artwork submitted. The Artful Etcher Shop will not reproduce copyrighted or trademarked designs without proper authorization.
Age Requirement
You must be at least 18 years old to place an order. While we sell drinkware products, we do not sell alcohol.
Contact & Support
If you have any questions about privacy, data protection, or order security, please contact us through our website or email.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay
- Shop